Our booked assessment guarantee, in writing
We agree on a number of booked in-home assessments before we start. Here's how the guarantee works, what counts and what we ask of you.
Booked, or it's on us.
Pick a plan. That sets how many in-home assessments we guarantee in 90 days, and it goes in your contract.
Paid in full: we work free until it's hit. Pay as you go: part of what you paid comes back.
Only real families count
Medicaid-only, out of area, fake numbers and job seekers don't count toward your number, and you're never billed for them. You get 48 hours to flag one.
No lock-in after 90 days
When the first 90 days are up, stay month to month or leave.
One agency per area
We won't run the same system for the agency down the street. Once your area is taken, it's closed.
Old inquiries, worked again Week 1
In the first week, we text and call every inquiry from the last 12 months that never started care.
The fine print, in plain English What counts, and what you need to do
A booking counts when
- It's on your calendar with a real family
- They're in your service area
- They'll pay privately, with LTC insurance, or with VA benefits
The guarantee holds as long as
- You stay on your plan and keep the ads running
- You contact booked families within 1 hour during business hours
- Assessments happen within 72 hours
- You can staff the cases we book
- We have access to your calendar and CRM
- Ad approvals come back within 48 hours
See if your area is still open.
A 15-minute call with the person who'd run your account.
- 0 to 5Your census, hours and payer mix today
- 5 to 10The system, shown live on a real phone
- 10 to 15Pricing for your area, and whether it's taken